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 企业内训流程

企业内训—商务英语书面相同本领您当前的位置:->> 内训课程->> 管理指导力
Written Business Communication
商务英语书面相同本领
 
Background
 
Though employees spend 70% of work hours using English emails and reports as communication channel, they rarely receive systematic training on the topic of written business communication. Therefore, we often send and read sloppy emails and confusing reports at workplace.
 
On the technical level, they are good. But in their role, as an effective communicator on paper, there are some definite gaps. They need to learn how to dig into an idea for three levels to show their thoughtfulness, then exchange ideas clearly, and finally persuade the reader both in mind and in heart.
 
课程布景:
 
职场白领们天天的事情中有70%工夫用在笔头交换上,包罗电子邮件、事情进度陈述等,他们很少承受过体系的商务写作培训。这招致我们常常发送和收到蹩脚的邮件和使人费解的陈述。
 
从专业角度看,他们很棒。但作为书面相同者,他们还需加油。他们需求知道怎样将一个概念向下挖三层,展现本人思惟的深度,然后明晰地通报信息,同时从理性和感性上压服读者。
 
Features
 
First, this is not an English class, so we are not talking too much about the general English grammatical rules on writing. Instead, We will focus on how to take full advantage of your English efficiency and dramatically improve your written communication soft skills. The workplace surviving tips are so important that they are perfectly weaved into the course.
 
Second, “TCS steps,” created by Ms. Dai, are easy to learn and follow. They help you form the habit of thinking before writing - you will think about “Tone, Content, and Structure.” They prove that writing is not a gift; it is a skill.
 
Third, English writing is a form of cross-cultural communication. We will use cultural dimension of “diffused vs. specific” to teach you how to show professionalism and politeness to westerners in written communication, especially when delivering negative or sensitive information. We will get rid of “Chinglish.”
 
In the end, you will win even before speaking.
 
 
课程特征:
起首,这不是一堂英文课,以是我们不会花太多工夫注释语法划定规矩。我们的重心在于最大限度地操纵你已有的英语水平,大幅提高职场书面相同力。职场保存术被完善地编入进课程。
 
其次,戴教师缔造的“TCS三级跳的构想办法简朴易学。你会构成先想后写的风俗 —— 先想一想语气、内容、构造。这个办法证实,写作不是先天,而是后天习得的妙技。金沙澳门官网
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第三,英语写作就是一种情势的跨文明相同。我们会使用泛指相同vs.特指相同这一文明维度,分析怎样在对西方人的写作中,尤其是在表达敏感和负面信息时,展现专业和规矩。我们要秒杀中式英文。
 
终极,您未启齿就先赢。
 
 
Outline
纲领
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Section One
版块一     (邮件专版)
 
Fundamentals: six parts in first-class business correspondence
电子商务邮件的六大部分,您真的知道每一个部门尺度而高效的写法吗?
Subject: brief + informative
题目:精+
Greeting: your relationship + the nature of the matter
称号:你们的干系+变乱的性子
Opening: put your purpose in the first three sentences
开首:一语中的
Details: provide “all the needed” information
细节:供给所有的必须的信息
Future action: make a clear and conversational request
恳求:明晰、对话式
Ending: friendly and open澳门金沙娱乐
末端:友爱而开放
Something you never do with emails
电子邮件中的禁区
When NOT to send emails?
send键之前,您肯定要发这封电子邮件吗?
 
Section Two
版块二    (构造专版)
Pyramid structure designed by Barbara Minto
Barbara Minto密斯创立的金字塔结构
Why do we need to use pyramid structure in work?
—— Start the article with conclusion to catch attention and avoid misunderstanding
为什么在职场中需求利用金字塔结构?
—— 结论先行,能够捉住注意力,并制止曲解
What is pyramid structure?
—— Top down; Vertical: question-answer; Horizontal: induction (MECE) or deduction
什么是金字塔结构?
—— 自上而下;垂直标的目的用成绩-答复睁开;程度标的目的用归纳(遵照MECE原则)或归纳睁开
How do we use pyramid structure?
—— Put out all the bubbles, govern the bubbles by logic, make the conclusion and put it to the top
怎样利用金字塔结构?
—— 发散思想,画出所有内容气泡,找出气泡间的逻辑,得出结论,将结论放在金字塔塔尖
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Section Three
版块三     (言语专版)
Writing to persuade others —— Specific
让书面言语有说服力——明白
Adopt informative language, instead of descriptive language: data come first, then facts; adjectives come at last
接纳信息化言语:第一给数据,第二给究竟,少用形容词
Use 50 power verbs to make your article influential
50个最有操作把持力的动词提拔文章的气魄
Change from academic style to business style
从学术派转为商务风
Use transition words to show your logic
用连接词秀出逻辑干系
 
Section Four
版块四
(言语专版)
 
Writing on sensitive/negative/embarrassing issues —— Positive
处置敏感/负面/为难的变乱——主动
Use “consistency” to persuade
操纵人对峙一致性的言语去压服
State “what can/should be done”, instead of “what cannot/should not be done”
陈说/该当做的,而不是不能/不该当做的
Depersonalize your statement
就事不就人的说话
Section Five
版块五 (综合练习训练)
 
Practicing “TCS”
练习“TCS”写作思想
Use the correct tone: make the reader emotionally confortable
利用准确的语气:让读者感情上温馨金沙澳门官网
Provide all needed information: make the reader thoughtfully informed
发散思想,供给所有必须的信息:让读者被殷勤地相同(思想的广度)
Build pyramid structure: make the reader logically persuaded
收拢思想,构建金字塔结构:让读者逻辑上被压服(逻辑的深度)
 
 
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